I'd love to help further with this so will send you a PM to confirm some details. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. Once you have logged into the app and activated it on your device,. Your Mobile Account. com). Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Switched On Families. 1. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. My child safe settings are off but are currently blocking sites regardless. Then select the Settings PIN & Parental Controls option. QuickStart, set up and connections. Changing network settings to use any Public DNS should re-gain full access for the device. Parental controls are a set of tools designed to protect and keep children safe online. Launch the Safe Browser and create a new account if you do not already have one. Safe and Child Safe turned on by default. Anurag Chawake. . Ive never even used. Account - Mobile. Sorry to hear you are having an issue with the websafe settings. You can go look up how to change the DNS in whatever operating system you are using yourself. on 18-07-2023 17:59. They are 8. 1 Kudo. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. 0. These are two settings – Virus Safe and Child Safe. Joining in. Following the above link still takes me to the new GUI. Account - Mobile. 0. on 27-08-2023 09:39. Faced with this you can change the. Looks like it's not toggling off / on at virgin media end. 8. Choose Purchase Controls. Here are our top tips to help you on your way. Tap Settings > Parental Controls. Child safe not working. SEND. Use a free web proxy and enter Use the Get Magnet Link site. 1. Regards, Steven_L. 1 >> Confirm >> back. 0. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Account - Cable. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. 10 REPLIES. Search for proxy sites. 8) and this will bypass the websafe filter. 4. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. 222. Open any browser and, in the address bar, type Virgin Media IP address — 192. Click: Web Safe. I am sorry to hear you've been having some issues with WebSafe. Virgin Media. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. 4. com, minecraft. I've reset browser and cleared cookies. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 3. Parental controls are a set of tools designed to protect and keep children safe online. Click this link. Open the Play Store app and tap the Menu button. Tap your child's account. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. 4. Parental controls block websites and applications that you think are unsuitable for your child. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. SpeedMy Virgin Media App. com. Look out your virgins media virus safe settings have blocked this site. 8 or 1. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 1 and all appears in order. Press and hold the Power button until you see the power menu options. Security matters. 8. Select Set PIN for Payments. Joining in. Joining in. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. Account - Mobile. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. , fortnite. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Chrome Router Smart TV More. for all devices. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. Prefer Controllerless blocks. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. 100). Account - Cable. QuickStart, set up and connections. Try with OpenDNS using 208. 1 ACCEPTED SOLUTION. Tuning in. Options. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Vonage 2nd line. Create a PIN. 0 Kudos. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. I am signed in to My Virgin Media and it. For Business ; Existing Customer ; Broadband deals . IPSec Pass-Through. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. Here’s how we can help. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. I am not on any VPN. I have the same problem as well, I have just checked my online security controls and it's all turned off. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Chose whose device you would like to protect. To exit a group, follow the same. Discover the web for yourself. Options. Options. By clicking Accept, you consent to the use of cookies. Child Safe switched OFF but blocking sites. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Account - Cable. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. Joining in. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Tap Install Now. Go to your browser settings and click Advanced settings. This help content & information General Help Center experience. . Broadband, TV and Landline offers . 1 on your browser. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Seems a common problem with no simple solution. Select the firewall and tick the following protocol. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. 168. When prompted, enter the settings. 67. Install our free Parental Controls software. Apps and technology are changing quickly, and it can be hard for parents to keep up. Hello miniotaur. . Manage Your Account. From there the Web Safe can be accessed and configured. Add a new username and password. Click Turn Kidsafe OFF to confirm. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. 222. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. My Virgin Media App. com, @ntlworld. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. 0 Kudos. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. Plug in your Virgin Media router. on 13-06-2022 11:42. Cleanhands50. See your balance and make quick payments. It only appears when using Microsoft Edge as the browser. My account child safe settings are not working. Apologies for any inconvenience this has caused. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. 67. Now select the Lock programmes by Age Rating option. 67. Stay safe online. Child safe is stuck off on my account despite it looking like it's active on my settings page. Select “Firewall”. 2. We also have Virgin Media Child Safe appon 01-08-2023 13:13. Click the big on/off icon to connect. 255. If your cables and volumes are okay, run the audio troubleshooter. Virgin Media takes online safety seriously. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Foster carers and adoptive parents. 5. Chatter and natter. An excuse to turn child settings off on virgin media. 220. . 1 for Families |. Click on Manage Web Safe. Reply. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI have Child Safe turned on on my account, but none of the boxes (gambling etc) are selected. If you changed the computer's network settings to use any Public DNS does that re-gain access. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. 1 shows the AS name as Akamai tech not virgin media. 1. Web safe provides ultimate protection when using the internet. Stream from Virgin Media. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Virgin media please advise how to correct this. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. In response to Client62. Social media apps also do not load photos or videos on apps like Facebook and Instagram. on 09-09-2023 11:35. 1. For Android: Settings >> Connections >> More connection settings >> Private DNS. 1. 168. ”. Enter your PIN to set up. * Call costs may vary. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. 8. Stay safe online. Subnet prefix length 255. edit subscriptions. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Thanks - 5400491. Reply. Chatter and natter. com under Blocked Websites. 1. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. It is managed from the Virgin Media online account. 10 REPLIES. When I check the DNS settings on my device it says it’s using the VM DNS servers. Thanks for posting and welcome back to the community. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 8. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. " This has been the same for 3 days now. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. IPSec Pass-Through. You see a prompt asking if you are sure. on 06-05-2023 22:30. I’m pretty sure I had it turned on in my old house and it was fine. If Child Safe. Just sign in to My Virgin Media and change your settings. on 13-02-2023 08:44. ”. on 05-01-2023 17:27. com under Blocked Websites. We give all our customers a complete, market leading security package called Virgin Media. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. I’m having the same problem. But there are also risks. Click: Web Safe. Learn about online safety. Thanks for joining me on PM. Enhance your online life. 0 that contains your default network information. g. (6 votes) Best practises cheat sheet for your EPi site. not the VM Hub. Chatter and natter. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. Abdelmonem. Try computers with Cisco’s OpenDNS using 208. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. I can not get websafe/child safe to work on any device. VPNs we tested to unblock various forbidden resources. Snapchat doesn’t have the means to verify their identity or their age, so fooling. 1. Follow these steps: 1. There's no firewall settings that I can see, and. on 09-08-2022 15:00. This is a workaround for when Child Safe does not or cannot be turned off. Friday, 26th June 2015. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. 168. 123,8. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. That said, the more you know about the web, the better understanding you. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. All Rights Reserved3. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Tech Chatter. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Contact the site operator for further help. Every attempt bounces me back to the 'My Account' page. When choosing a username on any site, make sure they pick a nickname and not their real name. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. select Save changes and confirm changes are saved as. on 15-04-2023 15:47. 220. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. This is the same message that I get from numerous sites. select Account settings > Online security > Websites; type roblox. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Virgin Media are also very good at deleting complaints without resolving them. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Open an internet browser and type in the Virgin Media IP address: 192. On the remote press the Menu button. My Virgin Media app. 222 and 208. Go to Settings > General, then tap Software Update. Trusted Flagger Guidance. It may take up to 24 hours for the change to be. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Click: My Apps. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. ###. Gateway 192. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 220. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Click Turn Kidsafe OFF to confirm. An adult using a social networking site, chat room or online forum can pretend to be anyone –. on 17-02-2023 16:14. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set At Virgin Media, we take the protection of your little ones very seriously. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. 168. Please he. - Inappropriate sites that are included as default. Set “Private DNS provider name” to: dns. How to turn off parental control on Virgin Media TV. 296. Thank you so much for your post and welcome to the community forums, it's great to have you here. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Enter your credentials and press OK to log into the router settings menu. Cleanhands50. com under Blocked Websites section and then select Add. Any website unsuitable for children is blocked by default. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Snapchat's age requirement is 13 years old. 222 and 208. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Thanks for confirming your details via private message @JohnnyT8. I’m pretty sure I had it turned on in my old house and it was fine. can only contain alphanumerical characters (a-z, A-Z, 0-9) and the following additional characters !@#&*_. My Virgin Media App. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. Only chat with people you know in the real. 220. Click on Manage Web Safe. Options. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . To activate Virgin Media Parental Controls select ‘ACTIVATE’. 1. Options. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. And pornography is a massive problem - 60% of children under 12 have seen. Networking and WiFi. The website is settings are saved and I have rebooted the Virgin Media Hub. Ensure that all options are ON and turned up. If you see two software update options available, choose the one you want to install. A list of Age Ratings options will appear on the screen. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Any attempt bounces me back to my account page. Please allow me to send you a PM so I can look into this further. 67. We created Web Safe for our customers to make browsing safety a no-brainer. Options. Social media guides. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. Virgin Media takes online safety seriously. Networking and WiFican i get help turing off child safety settings becasue the my account doesnt work and is just loading. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 67. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Open Advanced settings. Open any browser and, in the address bar, type Virgin Media IP address — 192. Virgin Media customers can get unlimited online protection. Open Advanced settings. Not that he has chosen to turn on a child safe filter. 2. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Use the first option ‘Remind me to take a break’. saved changes reverting without obvious cause. My F -Secure Choose device type 3.